Privacy Policy

Please read this privacy policy (the “Policy”) carefully to understand how Crystel Fox Technologies Pvt Ltd. (Flat No. 435, Royal Residency, Nawalgarh Road, Sikar – 332001, Rajasthan India.) (“Cyrstel Fox”, “we”) uses personal information. By accessing or using www.CyrstelFox.com, or any other related sites, applications, services and goods, or any other website operated by Cyrstel Fox that links to this policy (each, the “Site”), you acknowledge that you have read and understood this Policy. This Policy may change from time to time; any changes we make to this Policy will be posted on this Site, we will also take any other steps, to the extent required by applicable law, including notifying you about material changes. Changes to this Policy are effective as of the stated "Last Updated" date. We recommend that you check the Policy periodically for any updates or changes.

Information We Collect

When you sign up for the Site, utilize its features, complete forms, engage in skills tests or surveys, or participate as a collaborator, and/or enroll in our affiliate or influencer program or similar initiatives, we will request specific personal details from you. This information includes a valid email address, login credentials for Facebook or Google accounts, and your chosen username. Additionally, we may also collect or ask you to provide further information, such as your name, profile details, physical address or billing information, contact number, transactional details, payment information (e.g., processing your payment method and credit card number in certain cases), taxpayer information and forms, details regarding other social network accounts connected to your profile, information about your listed gigs, purchases, educational background, profession, and expertise. Furthermore, we may gather any information and files that you upload to the Site, as well as additional authentication data, like copies of government-issued identification documents, passport, or driver's license, as allowed by applicable laws.

Information We Collect Automatically.

As you access, browse, view, or use the Site, we gather relevant information. This includes personal data about your interactions with the Site, such as transactions, communications with other users, searches, and the pages you visit. Essentially, when you use the Site, we collect and process data regarding your usage, which includes geo-location information, IP address, device and connection details, browser information, web-log information, and the URLs of web pages you've visited before or after using the Site. Moreover, we also gather and handle information related to the use of cookies and similar technologies, as explained in more detail below.

The purpose of collecting this information is to provide you with our services, improve user experience, personalize your browsing experience, and monitor the Site to prevent fraud and inappropriate content or behavior.

Moreover, to enhance your online experience on Crystel Fox, we have introduced impression reporting. When you interact with our ads, we collect certain data, including the user's Global Unique Identifier, HTTP request details such as user agent, IP address, host, URL, country/continent from which the request originated, browser information, device details, operating system, and operating system version.

Information We Receive from Third Parties.

We receive information from third party vendors and/or other commercially available sources, such as:

We work with third-party vendors who provide us with additional data to complement the information we collect about you, in compliance with applicable laws. For instance, we receive fraud warnings from service providers to support our efforts in preventing fraud and assessing risks. Additionally, we obtain information from enrichment service providers to enhance and personalize your experience on our platform. Moreover, we collaborate with advertising and marketing partners to effectively manage and measure our campaigns.

When you link, connect, or log in to your account using a third-party service (e.g., Google, Facebook, LinkedIn), we obtain specific information, such as your registration and profile details from that particular service. The information we receive may vary and is subject to the controls set by that service or as authorized by you through your privacy settings on that platform.

If you incorporate information from third parties into your account or connect your account with external systems, tools, or products, we will receive specific information about you based on the permissions you have granted to those third parties.

We also receive certain information about you, if you are invited to Crystel Fox by another user (for example, as part of our collaboration tools and referral program), in such case we will receive limited information, such as your email address or other contact information, and we will use it for the same purpose it was provided and in accordance with the terms of this Privacy Policy.

We combine your personal information with information we collect automatically or obtain from other companies and use it for the purposes detailed in this Policy.

Our Legal Basis for Using Your Personal Information

Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:

You have provided your consent for us to use your personal information for a specific purpose;

Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with services which you have purchased);

The processing is essential to fulfill a relevant legal or regulatory obligation that we are obligated to adhere to (e.g., fraud prevention).

The processing is required to uphold our legitimate interests as a business (e.g., to enhance our services for you), while respecting your interests and fundamental rights. This is always done in a manner that is proportionate to the purpose.

How Do We Use The Information Collected?

We will use your personal information for the following purposes:

We utilize your personal information to offer you high-quality service and maintain security on the Site. This includes fulfilling our obligations to you, operating the platform, and continuously enhancing our services. For instance, we use personal information to verify your identity, establish and set up your account, facilitate password verification or re-issuance, log your activities on the Site, enable communication with other members, provide customer support, and occasionally reach out to you.

Furthermore, the information we gather aids us in the development and improvement of our services. By analyzing data about your preferences, performance, and activities, we gain valuable insights that allow us to customize and personalize the service, thereby enhancing your overall experience. This may involve making Gig suggestions, ranking search results, and other measures to make the platform more tailored to your needs.

In order to maintain the integrity of our marketplace, prevent fraud, and ensure a safe and secure environment for our users, we use personal information for various purposes. For instance, we employ this data to monitor, track, and prevent fraudulent and inappropriate activities, as well as to ensure the integrity of content. Security investigations and risk assessments are conducted, and the information provided by users is verified and authenticated. This helps us enforce our Terms of Service and comply with applicable laws.

To achieve these objectives, we also use certain behavioral analytics. In limited cases where we identify activities that may pose risks to the Cyrstel Fox marketplace, other users, our community, or third parties, automated processes may be implemented to restrict or limit a user's ability to use Cyrstel Fox.

If you disagree with any such decision and would like to challenge it, please feel free to contact us at support@crystelfox.com.

To contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.

We utilize the information collected from you to promote and advertise the Site, our services, and the Fiverr marketplace. This includes sending direct marketing messages (as explained below), showing you relevant information, organizing and facilitating referral programs, contests, or other promotional activities or events.

We retain appropriate business records, comply with lawful requests from public authorities, and adhere to applicable laws and regulations, or any other legal requirements as needed.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

Direct Marketing:

We use your personal information to send you direct marketing communications about our products, services or promotions from Cyrstel Fox that may be of interest to you or our related services. This may be via email, post, SMS, telephone or targeted online advertisements.

Our processing of your personal information for marketing purposes is carried out based on our legitimate interest, your consent, or as otherwise permitted by applicable laws. You have the right to prevent any form of direct marketing at any time. You can exercise this right by clicking on the opt-out link provided in each communication or by sending an email to support@crystelfox.com.

We implement measures to ensure that direct marketing is kept at a reasonable and proportionate level. We strive to send you communications that we believe are of interest or relevance to you, based on the information we have about you.

How Long Do We Keep Personal Information?

As a general practice, we keep personal information only for as long as it is necessary to fulfill the purpose for which it was collected. However, in certain situations, we may retain your personal information for extended periods. The reasons for retaining personal information are as follows: [List the purposes for retaining personal information here].

We will retain your personal information for as long as it remains necessary and relevant for our operations. This includes maintaining an accurate record of your interactions with us in case of any complaints or challenges that may arise.

Regarding personal information from closed accounts, we retain it to comply with applicable laws, prevent fraud, collect any outstanding fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Site terms, and take other actions as permitted by law.

Children

This Site is available for use by individuals who are at least 18 years of age or older and are legally eligible to form a binding contract. Minors between the ages of 13 and 18 can access the Site only under the ownership of a parent or legal guardian with appropriate permission. However, minors under the age of 13 are not permitted to use the Site or avail Crystel Fox services. We make a conscious effort to avoid knowingly collecting personal information from children under the age of 13. Parents and guardians are responsible for supervising their children's online activities at all times.

If we discover that we have inadvertently collected or received personal information from a child under the age of 13, we will promptly delete such information. If you suspect that we may have any information about a child under the age of 13, please get in touch with us at support@crystelfox.com

Sharing Personal Information with Third Parties

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

We share your personal information with third parties as detailed below:

Once you register on the Site, certain information about you becomes visible to other users and Site visitors. This includes your username, country, and additional details related to your activity. Various items such as photos you upload, your published portfolio, Gig information, ratings, and any additional information you decide to include in your profile will be made public and can be seen by all users of the Site.

We provide you with the chance to participate and publicly post content in forums, blogs, and similar features. It's essential to note that when you use these features, specific information, including your username, profile, and the content you upload, will be publicly displayed.

Moreover, when you communicate or message other users, your information will also be shared with them.

When you publish your information or share your data with other Crystel Fox users, you do so at your own risk. When you decide to share personal information with other users, including Sellers who are providing you a service through Crystel Fox, that personal information is shared with them as separate controllers.

Although Crystel Fox requires Sellers to maintain the confidentiality of the information shared with them, we cannot guarantee that all users will adhere to these requirements. Therefore, it is your responsibility to ensure that other users will comply with your standards for handling the shared information.

With Service Providers.

We share personal information with service providers for business purposes, as they assist us in operating the Site, managing your account, and providing various supplementary services and solutions. These service providers include hosting services, billing and payment processors, CRM systems, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, as well as legal and financial advisors or technical consultants, among others.

In line with applicable legal requirements, we ensure that appropriate technical and organizational measures are in place to require these third-party service providers to adequately safeguard your personal information and process it solely based on our instructions.

For legal reasons.

We may share personal information with law enforcement agencies, public authorities, or other parties in response to a subpoena or court order, judicial process, or if required by regulatory authorities in accordance with the law. We may also disclose personal information to law enforcement authorities when we believe it is necessary or appropriate to investigate actual or suspected fraud, violations of the law, breaches of security, or breaches of this Policy. Additionally, we may share personal information to respond to claims against us and to protect the rights, property, or personal safety of Cyrstel Fox, our customers, or the public. 

For Payments and Fraud Detection.

We share personal information with payment processors, fraud detection agencies, and similar third parties to facilitate payments made through the Site. This helps ensure the security of the Site and provides protection against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities.

With Social Media Partners.

Our Site incorporates specific social media features, including single sign-on options. Additionally, we may share limited personal information with social media platforms and marketing partners like Facebook and Google to promote our services and the Crystel Fox marketplace. These features and third-party services gather certain information about you and may utilize cookies to enable their functionality. It is essential to note that these third-party features are governed by their own policies.

We share personal information with users with whom you interact to facilitate smoother interactions between users. For instance, if you are a Buyer, we may share certain limited information about you, such as the fact that it is your first purchase on Fiverr, with the Seller. This is done to ensure that the services provided by the Seller align with your needs, and such information sharing is limited in scope. The primary purpose of this sharing is to enhance the services provided by the Seller and to improve your overall user experience.

In the context of a corporate transaction. Personal information will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of Fiverr's assets, acquisition, bankruptcy or similar event. In the event that we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets

Where We Store Your Personal Information

Some of the personal information you provide to us will be stored or processed on our behalf by third party suppliers and data processors and may be located in other jurisdictions, such as the United States and Israel, whose laws may differ from the jurisdiction in which you live. Whether to third parties or internally, there are also transfers of personal information from the European Economic Area (“EEA”) to countries outside of the EEA not deemed to provide an adequate level of data protection from a European data protection perspective, such as the United States. With regard to data transfers to such recipients outside of the EEA we provide appropriate safeguards, in particular, by way of entering into European Union (EU) standard contractual clauses as amended from time to time, and/or equivalent data transfer safeguards. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.

Cookies

We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalize your experience, provide our services, analyze website performance and for marketing purposes.

Do Not Track

"Do Not Track" (DNT) is a privacy preference available in certain web browsers that allows users to opt-out of being tracked by websites and online services. Although we do not honor browser requests for "Do Not Track," our Cookie Policy provides information on how you can opt-out of receiving cookies.

External Links

Please be aware that the Site includes links to third-party websites. If you navigate to a third-party site from our Site and provide any data to that site, and if the third party uses that data, it is not under the control of Fiverr and is not subject to this Policy. We advise you to refer to the privacy policies of each site you visit to understand their data practices.

This Policy solely applies to personal information collected by our Site. If you upload content, including personal information, to a social network and tag the Site, your submission will be governed by the terms of use and privacy policy of that social network, even if you post on an official Fiverr page on the social network. We do not have control over these terms of use and privacy policies, and we have not evaluated their adequacy. Therefore, we recommend reviewing these policies before submitting any personal information.

Security

We employ technical and organizational measures to uphold the security of the Site, our services, and personal information. Our aim is to prevent unauthorized access, loss, misuse, alteration, destruction, or damage to data, utilizing industry-standard technologies and internal protocols. As part of our security measures, we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification, specifically concerning payment by credit cards, as mandated.

Furthermore, when third parties process your personal information on our behalf, we ensure through contractual agreements that they equally prioritize the confidentiality and integrity of your data in a secure manner.

However, it is essential to recognize that data transmission over the internet is not entirely secure. While we put forth our best efforts to safeguard your personal information, we cannot guarantee the absolute security of data transmitted to the Site. Once we receive your data, we employ strict procedures and security features to attempt to prevent unauthorized access.

Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party.

Further information about our data security practices can be provided on request.

Updating Personal Information

We take measures to ensure that the personal information we collect is accurate and up to date. You have the option to update your information through your account profile settings. If you believe that any of your information is incorrect or inaccurate, please notify us immediately. We will promptly investigate the matter and rectify any inaccuracies as required or provide you with means to quickly update or delete the information—unless we are obliged to retain it for legitimate business or legal purposes.

When you request to update your personal information, we may require you to verify your identity before proceeding with the request. In case you encounter any difficulties in deleting your personal information, please reach out to Cyrstel Foxes Customer Support. We will make reasonable efforts to delete such information in compliance with applicable privacy laws.

You can review and change your personal information by logging into the Site and visiting your account profile page.

If you delete your User Generated Content (“UGC”), as defined in the Fiverr Terms of Service, from the Site, copies of your UGC may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including UGC, is governed by our Terms of Service.

Contact Us

To exercise any of your rights in connection with your personal information, we kindly ask that you open a Customer Relations ticket. Please include all the relevant details, so your ticket can be handled correctly. We will process any requests in line with any local laws and our policies and procedures. You may also contact us at support@crystelfox.com